TERMS OF SERVICE
Catering Dos and Don'ts Policy
At Shéz Table, we strive to provide exceptional catering services that meet the needs and expectations of our clients. Our catering dos and don'ts policy outlines the guidelines and best practices to ensure a successful and enjoyable event experience for all parties involved.
Dos:
1. Communicate Clearly:
- We will clearly communicate your event details, preferences, and special requirements with our catering team to ensure a customized and seamless service.
2. Provide Feedback:
- Share your feedback and suggestions with us to help us improve our services and better meet your needs and expectations.
3. Respect Timelines:
- We will adhere to the agreed-upon timelines for event planning, menu selection, and payment to facilitate a smooth and organized catering process.
4. Accommodate Dietary Needs:
- Inform us of any dietary restrictions, allergies, or special requests in advance so that we can accommodate your guests' needs appropriately.
5. Follow Event Guidelines:
- Adhere to the event guidelines and instructions provided by our catering staff to ensure a successful and well-executed event.
Don'ts:
1. Make Last-Minute Changes:
- Avoid making last-minute changes to the menu, guest count, or event details without prior approval from our catering team to prevent disruptions.
2. Waste Food:
- Minimize food waste by accurately estimating the guest count and communicating any adjustments to the catering team in a timely manner.
3. Disrupt Service:
- Refrain from disrupting the catering service or staff during the event to maintain a professional and efficient dining experience for all guests.
4. Violate Policies:
- Respect our catering policies and guidelines regarding payment terms, cancellation policies, and service standards to ensure a positive and mutually beneficial relationship.
5. Neglect Communication:
- Stay in touch with our catering team and respond promptly to any inquiries or requests to facilitate effective communication and event coordination.
By adhering to these dos and don'ts, we can work together to create a memorable and successful event that exceeds your expectations and leaves a lasting impression on your guests. We appreciate your cooperation and look forward to serving you with excellence and professionalism.
Customer requirements Policy
1. Event Details:
- Provide detailed information about the event, including the date, time, location, and estimated number of guests.
- Communicate any specific dietary requirements, allergies, or special requests for the menu.
2. Menu Selection:
- Work with the catering company to select the menu items and beverage options for the event.
- Confirm the final menu selection and any changes well in advance of the event date.
3. Contract and Payment:
- Sign a catering agreement outlining the terms and conditions of the services provided.
- Pay the required deposit to secure the catering services and settle the balance before the event.
4. Venue Access and Setup:
- Ensure that the catering company has access to the event venue for setup and service.
- Coordinate with the venue staff to provide necessary equipment, tables, and seating arrangements for the catering service.
5. Communication:
- Maintain open communication with the catering company to address any questions, concerns, or last-minute changes.
- Provide contact information for the event coordinator or point of contact on the day of the event.
6. Event Coordination:
- Coordinate the event timeline and schedule with the catering service to ensure a smooth flow of food service.
- Communicate any special announcements or event program details to the catering staff.
7. Cleanup and Breakdown:
- Arrange for proper cleanup and disposal of waste after the event, in coordination with the catering service.
- Ensure that the catering area is left in good condition and all catering equipment is accounted for.
By fulfilling these requirements and responsibilities, you the customers can help ensure a successful catering experience and a memorable event for their guests. It is important to communicate effectively with the catering service provider and work together to create a seamless and enjoyable event.
Caterer requirements Policy
When a caterer is hired to provide services for an event, there are certain requirements and responsibilities that the caterer needs to fulfill to ensure a successful and satisfactory experience for the customer. Here are some common requirements of caterers when hired for an event:
1. Menu Planning:
- Work with the customer to create a customized menu that meets their preferences, dietary restrictions, and budget.
- Provide a variety of options for appetizers, main courses, desserts, and beverages to suit the event theme and guest preferences.
2. Food Preparation and Presentation:
- Prepare and present the food in a professional and visually appealing manner.
- Ensure that all food items are fresh, high quality, and prepared in compliance with food safety standards.
3. Service Staff:
- Provide well-trained and professional service staff to assist with food service, bartending, and guest interactions.
- Ensure that the service staff is knowledgeable about the menu items, ingredients, and any special dietary considerations.
4. Equipment and Setup:
- Bring all necessary equipment, utensils, serving dishes, and linens to the event venue for setup.
- Coordinate with the customer or event planner to arrange the catering area, buffet stations, and dining setup.
5. Timeliness and Efficiency:
- Arrive at the event venue on time to set up the catering area and prepare for service.
- Ensure that food and beverages are served promptly and efficiently throughout the event.
6. Communication and Coordination:
- Maintain open communication with the customer to address any questions, concerns, or special requests.
- Coordinate with the event planner, venue staff, and other vendors to ensure a seamless flow of service.
7. Cleanup and Breakdown:
- Clean up the catering area after the event, including clearing tables, disposing of waste, and packing up equipment.
- Ensure that the venue is left in the same condition as it was before the catering service.
By fulfilling these requirements and responsibilities, caterers can provide a high-quality and enjoyable catering experience for their customers. It is important to prioritize customer satisfaction, attention to detail, and professionalism in all aspects of the catering service.
Booking Policy
1. Reservation Process:
- To make a reservation, customers are required to contact us via our website to submit a booking request.
- Reservations are subject to availability and confirmation by our team.
2. Booking Confirmation:
- A booking confirmation will be provided to customers once the reservation is accepted.
- The confirmation will include details such as the date, time, location, and services booked.
3. Deposit Requirement:
- A non-refundable deposit of 50% of the total estimated cost is required to secure the booking.
- The deposit must be paid by given date to confirm the reservation.
4. Payment Method:
- Payments can be made via company invoice Link that leads to a secure PayPal checkout.
- Full payment is required on the date specified on invoice. Final payments are not accepted the day of the event, If full amount is not paid by given due date Delivery and services are subject to delays or cancelation.
5. Cancellation Policy:
- Cancellations must be made at least [14] days in advance to receive a partial refund of the total amount.
- Late cancellations may result in forfeiture of full payment or additional charges.
6. Change of Booking:
- Changes to the booking, such as date or services, may be accommodated based on availability.
- Customers must notify us of any changes as soon as possible.
7. No-Show Policy:
- Failure to show up for the booked services without prior notice may result in the forfeiture of the deposit.
8. Contact Information:
- For booking inquiries or to make a reservation, please contact our customer service team at [www.ShezTable.com].
By making a booking with us, you agree to comply with the terms of this booking policy. Thank you for choosing our services for your event."
Tasting Policy
1. Purpose
The purpose of this catering tasting policy is to ensure a consistent and high-quality tasting experience for our clients.
2. Tasting Requests
Clients interested in booking our catering services may request a tasting session to sample our menu offerings. Tasting requests should be made at least Two months in advance to allow for proper preparation.
3. Tasting Sessions
Tasting sessions will be scheduled at a mutually agreed upon time and location. The client may choose up to 4 menu items to sample during the tasting session.
4. Tasting Fee
A tasting fee may apply for the sampling of menu items. This fee will be communicated to the client upfront and must be paid prior to the tasting session.
5. Tasting Menu
The tasting menu will consist of selected items from our catering menu. Special requests or dietary restrictions should be communicated at the time of booking the tasting session.
6. Feedback
We encourage clients to provide feedback on the menu items sampled during the tasting session. This feedback will help us tailor our catering services to meet the client's preferences.
7. Booking Confirmation
Following the tasting session, clients may proceed to book our catering services. A signed agreement and deposit may be required to secure the booking.
8. Cancellation Policy
If a client needs to cancel or reschedule a tasting session, advance notice must be given. Failure to provide adequate notice may result in forfeiture of the tasting fee.
9. Conclusion
Our goal is to provide an exceptional tasting experience for our clients and ensure that they are confident in their choice to book our catering services. We look forward to working with you to create a memorable event.
Deposit Policy
1. Booking Confirmation:
- To secure your booking, a non-refundable deposit of 50% of the total estimated cost is required.
- The booking will be confirmed only upon receipt of the deposit.
2. Deposit Deadline:
- The deposit must be paid by Date given to secure the booking.
- Failure to pay the deposit by the deadline may result in the booking being released to other customers.
3. Payment Method:
- Deposits can be paid via invoice link provided.
- Please ensure that the payment reference includes the booking details for easy identification.
4. Deposit Deduction:
- The deposit amount will be deducted from the final invoice for the event.
- Any outstanding balance must be settled before the day of the event.
5. Cancellation and Refund:
- The deposit is non-refundable in case of cancellation by the customer.
- In the event of cancellation by the business, the deposit will be fully refunded.
6. Change of Date:
- Customers may request to change the event date, subject to availability.
- The deposit may be transferred to the new date if the request is made within 7 days of the original event date.
7. Contact Information:
- For any inquiries or to make a deposit payment, please contact our customer service team at [www.ShezTable.com].
By paying the deposit, you acknowledge and agree to the terms of this deposit policy. Thank you for choosing our services for your event."
Catering Refund Policy
1. Cancellation Policy:
- If the customer cancels the catering services within [14] days of the event date, a cancellation fee may apply.
- The cancellation fee will be deducted from the total amount paid, and the remaining balance will be refunded to the customer.
- Cancellations made within hours of the event date are not eligible for a refund, and the full amount will be retained by the catering company.
2. Dissatisfaction Policy:
- If the customer is dissatisfied with the quality of the food, service, or overall experience, they must notify the catering company immediately.
- The catering company will make every effort to address the customer's concerns and rectify the situation to the best of their ability. Although refunds are not permitted after food is provided. in cases of significant dissatisfaction, a credit towards future services may be offered at the discretion of the catering company.
3. Refund Process:
- Refund requests must be submitted in writing to the catering company within a specified timeframe.
- The catering company will review the refund request and communicate the decision to the customer in a timely manner.
- Refunds will be processed using the original payment method, unless otherwise agreed upon by both parties.
4. Force Majeure:
- In the event of unforeseen circumstances, such as natural disasters, emergencies, or other uncontrollable events, the catering company reserves the right to cancel or reschedule the catering services.
- If the catering services are canceled due to force majeure, the customer may be eligible for a full or partial refund, depending on the circumstances.
5. Terms and Conditions:
- The catering refund policy is subject to the terms and conditions outlined in the catering agreement signed by both parties.
- Any deviations from the refund policy must be agreed upon in writing by both the customer and the catering company.
It is important for Shéz Table to clearly communicate our refund policy with our customers and ensure that it is fair, transparent, and in compliance with local regulations. Customers should review the refund policy before booking catering services to understand their rights and responsibilities in case of cancellations or issues with the service.
Catering No Refund Policy
1. Cancellation Policy:
- All payments made for catering services are non-refundable once service items are purchased.
- Customers are responsible for the full payment of the catering services once the agreement is signed and the deposit is paid.
- Cancellations made within [7] days of the event date will not be eligible for a refund.
2. Dissatisfaction Policy:
- If a customer is dissatisfied with the catering services provided, the catering company will make every effort to address the concerns and rectify the situation.
- While no refunds will be issued, the catering company may offer additional services or credits towards future events as a gesture of goodwill.
3. Force Majeure:
- In cases of force majeure events, such as natural disasters, emergencies, or other unforeseen circumstances, the catering company reserves the right to cancel or reschedule the catering services.
- Customers will be eligible for a refund in the event of force majeure on a case-by-case eval, but the catering company will work with the customer to find alternative solutions.
4. Terms and Conditions:
- The "No Refund" policy is a binding agreement between the customer and the catering company and is subject to the terms and conditions outlined in the catering agreement.
- Customers are encouraged to review the policy carefully before booking catering services to understand the non-refundable nature of the services provided.
It is important for Shéz Table to clearly communicate their refund policy, whether it is a "No Refund" policy or otherwise, to customers before entering into a catering agreement. Customers should be aware of the terms and conditions regarding refunds to avoid misunderstandings or disputes in the future.
Serving Policy
1. Professional Conduct:
- Our serving staff will always maintain a professional and courteous demeanor during the event.
- Staff will be dressed in appropriate attire and adhere to hygiene standards.
2. Service Hours:
- The serving staff will be available for the duration specified in the booking agreement.
- Additional hours may be requested, subject to availability and additional charges.
3. Service Efficiency:
- Our staff will work efficiently to serve guests in a timely manner and ensure a smooth dining experience.
- Special dietary requests or allergies will be accommodated to the best of our ability.
4. Food Handling:
- Our serving staff will handle and serve food with care to maintain quality and presentation.
- Food safety protocols will be followed to prevent contamination and ensure food hygiene.
5. Customer Interaction:
- Our staff will interact with guests in a friendly and professional manner, addressing any inquiries or concerns promptly.
- Feedback from customers will be welcomed to improve our services.
6. Non-alcoholic Service:
- If Non-alcohol service is provided, our staff will adhere to responsible serving practices.
7. Clean-Up:
- After the event, our staff will assist in cleaning up the serving area and disposing of waste responsibly.
- Equipment and serving utensils will be collected and returned in good condition.
8. Contact Information:
- For any questions or special requests regarding our serving policy, please contact our customer service team at [www.ShezTable.com]
By engaging our catering services, you agree to adhere to the terms of this serving policy. Thank you for choosing us to cater your event."
Food Quality & Allergy Policy
At Shéz Table, we are committed to providing high-quality food and exceptional service to our clients while prioritizing their health and safety. Our food quality and allergy policy outline our practices and procedures to maintain food safety, address allergen concerns, and accommodate dietary restrictions.
1. Food Quality Assurance:
- We source fresh, high-quality ingredients and adhere to strict food safety standards in the preparation and handling of all menu items.
- Our culinary team follows best practices for food storage, cooking, and serving to ensure the quality and freshness of our dishes.
2. Allergen Awareness:
- We recognize the importance of allergen awareness and take precautions to prevent cross-contamination of allergens in our kitchen.
- Our staff is trained to identify common allergens, communicate allergen information to clients, and handle allergen-free orders with care.
3. Allergy Accommodations:
- We offer menu options and accommodations for clients with food allergies, intolerances, or dietary restrictions.
- Clients are encouraged to inform us of any allergies or special dietary needs when placing their orders to ensure that we can provide safe and suitable meal options.
4. Allergen Information:
- Our menu items are labeled with allergen information to help clients identify potential allergens in their food selections.
- Clients with specific allergen concerns are welcome to contact us for detailed ingredient information and customized menu recommendations.
5. Client Communication:
- We value open communication with our clients and encourage them to share any allergy concerns or dietary preferences when planning their events.
- Our team is available to discuss menu options, ingredient details, and allergy accommodations to ensure a safe and enjoyable dining experience for all guests.
6. Allergy Response Plan:
- In the event of an allergic reaction or emergency, our staff is trained to respond promptly and effectively to provide assistance and support.
- We have procedures in place to address allergy incidents, communicate with medical personnel if needed, and take steps to prevent future occurrences.
By adhering to our food quality and allergy policy, we aim to create a safe and inclusive dining experience for all clients and guests. We are dedicated to upholding the highest standards of food quality, safety, and customer satisfaction in every catering service we provide.
Cleanup Policy
1. Post-Event Clean-Up:
- Our staff will conduct post-event clean-up services to ensure the venue is left in a clean and organized condition.
- Clean-up services are included in the catering package and will be performed promptly after the event.
2. Cleaning Procedures:
- All waste, including food scraps, packaging materials, and disposable items, will be collected and disposed of properly.
- Surfaces, tables, and serving areas will be wiped down and cleaned to maintain hygiene standards.
3. Equipment Removal:
- Our staff will collect and remove all catering equipment, serving utensils, and decorations provided by our team.
- Equipment will be transported back to our facilities or as designated in the agreement.
4. Recycling and Sustainability:
- Whenever possible, we will separate recyclable materials from general waste for proper recycling.
- We strive to minimize waste and promote sustainable practices in our clean-up process.
5. Venue Condition:
- The venue will be left in the same or better condition than it was found before the event.
- Any damages or issues caused during the event will be reported to the venue management or event organizer.
6. Additional Cleaning Services:
- Additional cleaning services beyond the standard clean-up may be requested and arranged for an additional fee.
- Please notify us in advance if you require specialized cleaning services.
7. Contact Information:
- For any questions or special requests regarding our clean-up policy, please contact our customer service team at [www.ShezTable.com]
By booking our catering services, you agree to comply with the terms of this clean-up policy. Thank you for choosing us to cater your event."